Products sold by LENCENT come with 24 months warranty. LENCENT provides a straightforward warranty that is processed in the most hassle-free way possible. The standard warranty period is specified for each product. Some models may come with an extended warranty. If you need any help, please contact us at support@lencent.info . A team member from the LENCENT customer support team will get in touch with you within 24 hours to help you solve the issue.

Products without sufficient proof of purchase / Lost or stolen products / Items that have expired their warranty period / Non quality-related issues (after 30 days of purchase) / Free products / Repairs through 3rd parties / Damage from outside sources / Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) / Purchases from unauthorized resellers.

Most of the LENCENT Adapters are plug converters. They cannot convert the voltage. Please read the specifications of the adapter carefully and check whether the adapter can convert the voltage before use. If not, please make sure your device can work with the voltage used in your destination.

LENCENT specializes in different kinds of chargers and adapters for different needs. If you have any questions, please contact LENCENT Customer Service at support@lencent.info . Our customer service team will be happy to help you and recommend a suitable product according to your needs.

You can apply from our Wholesale Purchase page. A member of the LENCENT customer support team will get in touch with you within 24 hours to respond to your offer. For more information, please refer to the Wholesale Purchase page.