Return & Refund Policy

This Return & Refund Policy applies exclusively to the sale of our travel adapters and complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. All statutory consumer rights guaranteed by ACL prevail over our store policy and limited warranty terms. No “no refund” or “no return” rule can override Australian legal consumer guarantees.

1. Limited Warranty Coverage (Travel Adapter)

All travel adapters purchased in Australia are covered by a 12-month limited warranty against manufacturing defects from the original date of purchase. Within the warranty period, we will provide free repair, replacement, or refund for products that fail to meet acceptable quality standards due to factory faults.
This commercial warranty is offered in addition to your statutory ACL consumer guarantees and does not replace or restrict your legal righ

2. Statutory Consumer Guarantees (ACL Mandatory)

Under Australian Consumer Law, consumers are entitled to remedies if goods fail to meet the following guarantees:
  • Acceptable quality: goods must be safe, durable, free from defects, and fit for common use as a travel power adapter.
  • Fit for disclosed purpose: goods must perform as described for international travel power conversion use.
  • Match product description: physical features, compatibility, and functional performance must match our website listing.
Remedy Rules under ACL:
  • Minor failure: We will repair the faulty travel adapter free of charge within a reasonable timeframe.
  • Major failure: You may freely choose a full refund or replacement unit. A major failure includes unsafe defects, permanent functional failure, or the product cannot be repaired to acceptable quality.

3. Change of Mind Returns (Voluntary Returns)

We accept change-of-mind return requests for unused, unopened, and undamaged travel adapters within 30 days of delivery.
To qualify for voluntary returns:
  • The product must be in original packaging with all accessories intact.
  • No signs of use, scratch, damage, or power plug wear.
  • Valid order number and purchase proof must be provided.
Note: For change-of-mind returns, customers are responsible for return shipping fees. Original shipping fees are non-refundable.

4. Refund Processing Timeline

  • Defective product refunds (ACL warranty claims): Processed within 5–10 business days after we receive and inspect the returned item.
  • Change-of-mind refunds: Processed within 7–12 business days after successful inspection of unused goods.
  • Refunds will be issued via the original payment method. Bank processing delays may apply and are beyond our control.

5. Non-Returnable & Non-Refundable Situations

The following cases are not eligible for return, refund, or free replacement (excluding statutory ACL fault remedies):
  • Damage caused by improper use, incorrect voltage input, unauthorized modification, or self-repair.
  • Physical damage, burn marks, water damage, or broken plugs caused by user negligence.
  • Normal wear and tear from daily long-term use.
  • Lost or missing original packaging and accessories for voluntary return requests.
  • Return requests exceeding the 30-day change-of-mind window or 12-month warranty period (without valid ACL quality issues).

6. Australian Consumer Law Official Statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Return Claim Process

To submit a return, warranty, or refund request, please contact our customer support with your order ID, product photos, and issue description. We will guide you through the return inspection and resolution process promptly.