Warranty Policy
At Lencent, we stand behind the quality of our products. If your product has a quality-related issue during the warranty period, our support team will help review the issue and provide an appropriate solution.
This Warranty & Repair Policy applies to eligible Lencent products purchased from lencent.com sales channels.
Limited Warranty Periods
Travel adapters sold in Australia are covered by a 12‑month limited warranty.
Phone cases, screen protectors, non‑powered mounts and stands, and cables are covered by a 12‑month limited warranty.
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This limited warranty operates in addition to your statutory consumer rights under Australian Consumer Law, and does not replace or restrict them.
Coverage begins on the date of delivery and applies to defects in materials or workmanship under normal use.
What Is Covered
The warranty may cover:
- Product defects caused by materials or workmanship
- Products that stop working under normal use
- Functional issues not caused by customer misuse
- Defective accessories included with the original product
What Is Not Covered
The warranty does not cover:
- Products purchased from unauthorized sellers
- Lost or stolen products
- Normal wear and tear
- Damage caused by misuse, abuse, or improper operation
- Damage caused by accidents, drops, impact, or external force
- Water damage or damage caused by extreme temperatures
- Damage caused by unauthorized repair, modification, or disassembly
- Cosmetic damage that does not affect product function
- Free gifts, giveaway items, or promotional samples
- Second-hand products or refurbished products
- Customized products
- Warranty requests made after the 1-year warranty period has expired
How to Request Warranty Support
To request warranty support, please contact us at support@lencent.info with:
- Your order number or proof of purchase
- The platform or store where the product was purchased
- The email address used to place the order, if available
- The product name
- A description of the issue
- Clear photos or videos showing the problem
Our support team may ask for additional information to verify the issue. Please do not send any product back before contacting us. Returns sent without prior approval may not be accepted.
Warranty Registration
If your product or order is eligible for warranty registration, please contact support@lencent.info or follow the registration instructions provided with your product.
Warranty registration may help us verify your purchase and provide faster support, but proof of purchase may still be required.
Warranty Solutions
After reviewing your request, LENCENT may offer one of the following solutions depending on the situation:
- Troubleshooting support
- Replacement parts or accessories
- Product replacement
- Another suitable solution based on product availability
For most products, LENCENT does not provide on-site repair service. If a product is confirmed to have a quality-related issue covered by this warranty, we will usually provide a replacement or another suitable solution instead of physical repair.
Replacement Products
Replacement products may be new or equivalent products, depending on stock availability.
Replacement products include a new 2-year limited warranty starting from the date the replacement is delivered.
Shipping Costs
For confirmed quality-related warranty issues, LENCENT will cover the shipping cost for approved replacements.
If the issue is not covered by the warranty, the customer may be responsible for shipping costs or other related costs.
Important Notes
This limited warranty applies only to eligible LENCENT products purchased from lencent.com or authorized sales channels.
This warranty does not limit any legal rights you may have under applicable consumer protection laws.
Contact Us
Email: support@lencent.info